Business process outsourcing has been relatively slow to gain acceptance within the insurance industry. We expect its acceptance will continue to grow however as business services firms focus on solving operational problems. Specific business process outsourcing services available in the marketplace include:
• Call center operations
• New business processing
• Policy administration and servicing
• Premium billing
• Residual market processing
• Flood insurance services
• Run-off business processing
• Closed-book processing
